Products purchased from our official store come with a 1-year warranty, which is valid within one year from the date of receipt of the item. If your product fails or has defects not caused by human error during the warranty period, please contact us at support@acematetennis.com to let us know how we can assist you.

You will need to provide the following to be eligible:

A. Your Order ID:
1) If you have a registered account, you can find order information via the order history area of your account.
2) If you do not have a registered account, please check the email used when placing an order and find your order confirmation letter.
Please note: If you still cannot find your Order ID, please contact us directly.

B. Product name and quantity

C. Pictures or videos of the fault you are referring to.