You pay the full pre-order amount at checkout, with no separate balance payment. Review the checkout total and estimated dispatch date together. Read the pre-order FAQ before paying. Read the general refund policy as well. Ask support to confirm which cancellation terms apply to your order.
Check the price and complete order total
Acemate S10 Pro pre-order price is USD $2,499.00.
The S10 Pro pre-order window runs from September 16 to October 30, 2026.
Open the live product page when ordering, particularly if you are reading this guide after its update date. Select the destination and currency relevant to your purchase before comparing the amount with your budget. Request an order summary for your club’s purchasing process.
Shipping and taxes are calculated at checkout. Review the final total before paying, rather than budgeting from the product amount alone. Keep the confirmation so you can refer to the same order when contacting support.
Distinguish estimated dispatch from arrival
Dispatch is expected to begin around October 30, 2026.
This is an estimated shipping start date, not a guaranteed delivery date.
Delivery times vary by destination.
If you need equipment for a fixed clinic or season-opening date, ask for destination-specific guidance before ordering. Request an update for your own order when planning the first session. Keep a flexible start date for a new equipment-dependent routine, and prepare a partner or existing-equipment exercise for the booked court time while you wait.
Read both cancellation statements before paying
Read the pre-order FAQ:
Your pre-order is 100% refundable before your order ships.
The general refund policy asks customers to request cancellation or shipping-address changes within 24 hours of placing an order.
Compare that wording with the general refund policy. Ask support to confirm in writing which cancellation deadline applies to your S10 Pro pre-order before relying on a cancellation option. Include the model, order date and order number if you have already purchased. Request confirmation before making assumptions about a changed season, budget or delivery plan.
To request a refund, contact support@acematetennis.com with your order details. Keep the request and reply with your order record, and use the contact page if you need another way to reach the team.
Check return conditions as a separate decision
After dispatch, our robot return policy applies. Review the current policy before purchase, including the conditions for the equipment and the process for arranging a return. Ask about any return-related question that affects your buying decision; do not treat cancellation before dispatch and a return after delivery as the same request.
Updated October 2026. Refer to the live product page and applicable policies when ordering.
