Warranty
30-Day Return Guarantee
Within 30 days from the shipping date, products that are unused, undamaged, and in original condition may be returned for a refund. All accessories, gifts, and original packaging must be included and kept intact.
For returns due to non-quality-related reasons, the return shipping cost will be borne by the customer.
Products not purchased through Acemate’s official channels should be handled through the original seller.
Warranty for Quality Issues
The product comes with a one-year limited warranty, starting from the date the customer receives the product.
To request warranty service, customers must provide:
- Proof of purchase
- Product serial number
- Videos or photos clearly showing the issue
In some cases, the product may need to be returned for inspection.
The following situations are not covered under warranty:
- Unauthorized returns
- Missing proof of purchase
- Warranty period expired
- Non-quality-related issues
- Improper use or misuse
Return & Refund Process
- Submit your order number, reason for return/refund, and supporting photos or videos to customer service.
- After confirmation, customer service will provide a return address.
- Upload the return tracking number once the item is shipped back.
- After the warehouse confirms receipt and product condition, refunds will be processed within 1–2 business days.
Contact Information
- Customer Service Email: support@acematetennis.com
- Online Support Hours:
Monday–Sunday
00:00–07:00 & 10:00–24:00 (Pacific Daylight Time, excluding public holidays)
Please note:
Return processing at the warehouse may take up to one month. The warehouse processes returns once every two weeks, so we kindly ask for your patience.