Shipping policy

ACEMATE Tennis Robot

In-stock units will begin shipping from March 5, 2026, in the order that purchases were placed.
EU deliveries are expected to be delayed until late March due to current shipping disruptions related to the Middle East situation.

ACEMATE Pickleball Robot

Accessories Shipping

Accessories are shipped separately from the main unit.
If accessories are purchased together with a robot and shipped to the US, UK, or EU, shipping is included.
If accessories are purchased alone, separate shipping fees will apply.

Restricted Regions

Several countries have closed their airspace (including Bahrain, Saudi Arabia, UAE, Iran, Iraq, Qatar, Israel, Kuwait, and nearly all Gulf countries).
Currently, all delivery services to the Gulf region and surrounding areas are temporarily suspended.

Order Processing Time

All orders are processed within 48 hours.
• Orders can be modified within 24 hours after payment
• Once processed, orders can no longer be changed

Estimated Delivery Time

Region	Estimated Delivery Time (Business Days)
United States (Excluding Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands)	5–8 days Note: Delivery to remote areas or military addresses may take 7–15 days
United Kingdom	4–6 days
European Union Countries	5–8 days
Other Regions	7–15 days

Additional Notes

Delivery times are estimates and may vary due to customs clearance or logistics conditions.
Shipping timelines may be extended for remote or restricted areas.

Orders shipped to the US, UK, and EU are FREE and tax-included.
Shipping fees to other countries are listed below.